As a part of its larger public awareness work, the InOrder Institute is set to launch a health helpline that will allow the public to seek guidance on navigating the complex Indian health system and access healthcare information. The 24X7 helpline will operate on a pilot basis from August 1, for callers in the Telangana state and will expand to the rest of the country in phases.
The Covid-19 pandemic highlighted the need for the availability of easily accessible information to help citizens coordinate their healthcare requirements, especially during emergencies. Information asymmetry between people and healthcare providers puts the public at a great disadvantage. Many lose precious time and resources while navigating the complex healthcare system that is made up of both private and public providers. They need guidance in financing their healthcare needs and in availing their health insurance benefits, be it government-financed, employer-financed, or self-funded. They need guidance in accessing and processing the right information about diseases, drugs, and procedures to help them make informed decisions. They need to be aware of their rights as a citizen, as a patient, and as a health insurance beneficiary.